Maximize Service Performance with Salesforce Service Cloud Gamification

Gamify SFDC Service Cloud with ScoreNotch

The more productive your service agents are, the better your customer experience. Introducing gamification in your Salesforce Service Cloud enhances employee engagement and incentivizes your support team to resolve customer issues faster.

ScoreNotch provides gamification for Salesforce Service Cloud with its advanced gaming elements like benchmark scoring, leaderboards, badges, and missions. It increases visibility into your support agents’ performance, helping them to be recognized for their achievements.

By creating healthy competition among team members, it motivates them to deliver extraordinary customer experiences that result in improved customer satisfaction and ROI.

Use Cases and Features

Recognize, appreciate, and celebrate your service agents’ performance with Service Cloud gamification

Customer Resolution Efficiency

Check how often customer problems get fixed right away. Use ScoreNotch Gamification to motivate agents by rewarding them for hitting high FCR rates, and making sure issues are resolved quickly and effectively. Also, inspire quick resolutions by rewarding points for short resolution times and recognizing agents who consistently fix problems.

Improved Knowledge Base Utilization

See how well the knowledge base is used and works. Foster effective utilization of the knowledge base by rewarding agents, acknowledging contributors, and promoting a culture of knowledge sharing to enhance their overall performance.

Customer Satisfaction (CSAT) Score & Review

Check if customers are happy by using surveys or feedback. Make it fun for your sales representatives by giving out rewards for high satisfaction scores, highlighting the best performers, and offering virtual prizes.